Privacy Policy

1. Introduction

At Tiempo Visa ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, date of birth, nationality)
• Contact information (email address, phone number, mailing address)
• Immigration-related information (passport details, work history, education credentials)
• Financial information (for payment processing only)
• Family information (for family sponsorship applications)
• Any other information you choose to provide

3. How We Use Your Information

We use the information we collect to:

• Provide immigration consulting services
• Process and submit applications on your behalf
• Communicate with you about your case and services
• Respond to your inquiries and provide customer support
• Process payments and maintain financial records
• Comply with legal obligations and regulatory requirements
• Improve our services and website functionality

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Immigration Authorities: We submit your information to Immigration, Refugees and Citizenship Canada (IRCC) and other relevant government agencies as required for your application.
• With Your Consent: We may share information when you explicitly authorize us to do so.
• Service Providers: We may use third-party service providers for payment processing, email services, and cloud storage, who are bound by confidentiality agreements.
• Legal Requirements: We may disclose information when required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by law. For immigration consulting services, we typically maintain client files for at least 6 years as required by professional regulations.

7. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for certain uses of your information
• File a complaint with the Privacy Commissioner of Canada

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children, except as necessary for family-based immigration applications where parental consent is provided.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: